1. What Idiom does in your store
Idiom reads your store's content and saves translations of it in Shopify's own translation system. It can also add or publish the languages you choose, and it saves the look of the language selector so your theme can show it. Idiom does not access orders, customers, checkouts or payment information.
2. Data we use
- Store connection: your store domain (your-store.myshopify.com) and the access token Shopify gives the app, to connect to your store, read its content and save translations.
- Store content to translate: products, collections, pages, blog posts, menus, theme texts, SEO titles and descriptions, image alt text, store policies, custom fields and custom content, purchase options, filters, shipping method names and, only if you turn it on, email notification templates. Idiom reads this content from Shopify when it translates and does not keep a copy of it.
- Your Idiom settings: brand name, tone of voice, your own terms and words not to translate, languages and regions, the language selector style, and which texts you edited by hand.
- Progress and history: word counts, translation jobs and their progress, a log of translated items and errors, and recent activity.
- Your plan: the Idiom plan your store is on, as reported by Shopify.
Idiom does not collect personal data about your customers. It does not read orders, customers or checkouts.
3. AI translation
To translate, Idiom sends the texts being translated, together with your brand settings, to Anthropic (the company behind the Claude AI models) through its API. Anthropic processes them to return the translation. Under Anthropic's commercial terms, data sent through its API is not used to train its models. Anthropic may process this data outside the European Union, including in the United States.
4. How we use it
- Only to provide Idiom's features to your store.
- We do not sell, rent or share your data with anyone for marketing or advertising.
- We do not use your store content to train AI models.
5. Billing
Paid plans are billed by Shopify through your Shopify invoice. Idiom never sees or stores your payment details.
6. Where it is stored
- Shopify: the platform the app runs in, the source of your content and where translations are saved.
- Google Cloud: runs the app (Cloud Run, Belgium) and keeps technical request logs, which can include IP addresses, for a limited time.
- Neon: PostgreSQL database in Frankfurt, Germany, which stores the data described above.
- Anthropic: AI translation through its API. It receives the texts being translated.
All data is encrypted in transit (HTTPS). The app and its database are hosted in the European Union.
7. Your storefront visitors
The language selector in your theme sets no cookies and does no tracking. If you turn on automatic language switching, it saves one small marker in the visitor's browser so the switch happens only once. This marker contains no personal data and is never sent to us.
8. How long we keep it
- While Idiom is installed, settings and progress are kept and updated as you use the app.
- When you uninstall Idiom, the access token is deleted right away.
- Your settings are kept for 48 hours after uninstalling, in case you reinstall. After that, Shopify asks us to erase your store's data and we delete everything that is left.
- Translations saved in your store stay in your store, as part of your Shopify content.
9. Your rights
You can ask us at any time to see, correct or delete the data Idiom holds about your store. If you are in the European Economic Area, the United Kingdom or another region with similar laws, you also have the right to object to or restrict the processing, to data portability, and to complain to your local data protection authority. Write to novelyo.support@gmail.com and we will reply within 30 days.
Idiom also responds to the privacy requests Shopify sends on your behalf or on behalf of your customers. Because Idiom stores no customer data, customer requests have no data to return or delete.
10. Changes
If we change this policy, we will update the date at the top of this page. Important changes will also be announced inside the app.
11. Contact
Questions about your data? Write to Karina Maquera at novelyo.support@gmail.com.